That’s why we are excited to announce that as of September 23, 2021, Ramos Oil Company achieved the ISO 9001 certification for “Fuel Delivery” quality designation. We are proud of this designation and want you to know that we plan to expand the certifications to our lubricants, cardlock, bulk plant and sub-hauling divisions.
Question: What is ISO 9000/9001?
Simply defined, ISO 9000 is a formalized set of quality definitions and standards developed by the International Organization for Standardization.
ISO is derived from the Greek word for “equal”. All companies whose quality management systems are ISO certified have met identical, globally recognized quality requirements. Granted, it’s a company’s quality processes that are certified, not its actual products.
The “9000” simply refers to the series of ISO standards for Quality Management. The 9001 designation refers to the quality management and quality assurance standards for the design/development, production, installation, and service of the product—as applicable here—to FUEL DELIVERY. The ISO 9001 certification for fuel delivery makes Ramos Oil Company the first fuel delivery company to receive such certification that we know of in California
Question: Why did Ramos Oil Company Pursue ISO Certification?
We also know that for some of you, the need for ISO 9000 certification is increasing as you try to specify requirements for the delivery of your products. In fact, many customers in foreign countries and in the United States now consider ISO certification a prerequisite when entering business relationships and contracts with commercial products.
Question: How did Ramos Oil Company Achieve ISO Certification?
This certification required aggressive effort and thorough preparation. Approximately 20 assessment criteria had to be met, followed by a rigorous audit. To ensure objectivity, this “test” was conducted by an independent team of certified auditors. Following certification, Ramos Oil Company must submit to ongoing sustaining audits to ensure quality standards are being met. If not, certification can be revoked.
Question: As a Partner with Ramos Oil Company, how will you Benefit?
- Trust. Ramos Oil Company’s ISO certification is tangible proof that we have a documented system and the long-term commitment to provide the level of process consistency and quality that you expect.
- Customer Satisfaction.A company whose processes are ISO certified is considered more capable of providing or manufacturing products to a level of product consistency and quality respected throughout the world. Maintaining our ISO certification means striving to make you even more satisfied with deliveries of your product and with every interaction you have with us.
- Confidence.“Right the first time” is the creed of ISO. However, the ISO format requires Ramos Oil Company to have a corrective action plan to investigate and correct any delivery or product problems. By being more efficient internally and more responsive externally, we hope you’ll hold even greater confidence in us.
Question: How Significant is Ramos Oil Company’s ISO Achievement Compared to the Company’s Competitors?
Ramos Oil Company has started out with ISO 9001 quality certification in fuel delivery, but we plan to expand the certifications to our lubricants, cardlock, bulk plant and sub-hauling divisions.
ISO certification is one of many quality improvement steps we’ve chosen to move us ahead in our on-going mission for continuous improvement and ultimately greater customer satisfaction. Therefore, there really is no end to our quality journey.
We’ll continue to update you about our on-going quality pursuits and achievements and, most importantly, how they will benefit you now and in the future.