Customer FAQ
Below you’ll find answers to the questions we hear most from customers about the Ramos Oil and eFUEL transition. If you don’t see what you’re looking for, your account representative is always happy to help.
General
Why is Ramos Oil becoming eFUEL?
Ramos Oil joined the eFUEL organization to expand its capabilities, geographic reach, and service offerings across California. This partnership allows us to invest more in our people, equipment, and technology while continuing to deliver the reliable service you’ve always received.
Who is eFUEL?
eFUEL, LLC is one of California’s leading fuel distribution and fleet services companies, serving commercial, agricultural, and industrial customers. The Ramos Oil team is now part of eFUEL, LLC, bringing you an expanded network of fueling locations and services while preserving the local relationships you’ve built.
When did this change take effect?
The ownership change was effective October 1, 2024. Day-to-day team members, operations, and customer relationships have remained the same since that date.
Service & Operations
Will my account representative change?
In most cases, no — the same Ramos Oil team members are continuing to support your account. If there is any change to your primary contact, your account rep or our customer service team will notify you in advance.
Will my pricing or contract terms change?
No. Existing pricing agreements and contract terms remain in effect. eFUEL assumes all obligations under your current agreement with Ramos Oil Company.
There will be no service disruptions. Delivery schedules, routes, and contacts remain the same. If you experience any issues, please contact your account rep or our dispatch team directly.
How do I contact customer support?
You can continue to use the same phone number and email addresses you have always used. Our main customer support line is 888-347-0805. You can also reach out through the contact form below.
Billing & Accounts Payable
Do I need to update my vendor records?
Yes — if your accounts payable system tracks vendors by legal entity name, please update it to reflect eFUEL, LLC. To obtain our federal EIN, contact our Credit team at 916-677-0805 or AR@efuelco.com. A current W-9 is also available for download at the bottom of this page.
Where should I send my payments?
Please update your records with our new remittance address: PO Box 401, West Sacramento, CA 95691.
Will my payment terms or credit limits change?
No. Your existing credit terms, payment history, and account balances transfer to eFUEL, LLC without interruption. For questions about your account balance or any other credit inquiry, reach out to your account representative or our Credit team at 916-677-0805 or AR@efuelco.com.
What happens to open invoices issued under ‘Ramos Oil Company’?
All open invoices, credits, and account balances issued under Ramos Oil Company are fully honored by eFUEL, LLC. Please continue remitting payment as usual.
Why haven’t I received my invoices, EFT notifications, or statements?
Our invoices, EFT draft notifications, and statements are now sent from efuel@efuelco.net. To ensure these reach your inbox, please add efuel@efuelco.net to your address book or safe senders list. If you’re still not receiving them, contact our Credit team at 916-677-0805 or AR@efuelco.com.